Why does the U.S. Air Force do KM?
To deliver sovereign options for the defense of the United States of America and its global interests.
Air Force Knowledge Now program
- Official Documents
- Explicit Knowledge
- Expertise (Best Practices)
- Experience (Lessons Learned)
- Judgment Tacit Knowledge
The Air Force Knowledge Now program is a robust KM system and KM consulting team that supports and provides a variety of KM-enabling capabilities.
AFKN supports KM with CoPs
What users want “to know how to use technology?”
What they teach “why do we use this process and what tools support it”
Desired effects of the AFKN
Boundaryless knowledge sharing (partners, etc.)
Continuous Knowledge Base Expansion
Optimized Use of Information technology
Transformed Combat Support/Business Practices
Talked about the challenges of knowledge sharing in a social Web 2.0 world.
He cannot access YouTube, FaceBook, MySpace, or anything else.
(Discussion on the advantage or draw back of this situation.)
As a result, few use these tools for work. Yet, incoming people come in with experience and expectations for these tools.
Showed video, “The Machine is using us” on Web 2.0 from Kansas State University. Powerful.
Five dimensions to the knowledge sharing model
Leadership – change people’s behaviors by asking key questions
Intellectual Capital – When you put IC into a community, behavior changes
Focus – do you have strategic objectives tied to KM? How are you doing that?
Resources – KM isn’t free
Community – We already have our networks; KM is recognizing them
Discussion of how the KM community is used in theater to solve problems; example of knowledge sharing between Air Force, Army & Reserves to solve problems.
Expertise location is big. How can we take advantage of the available expertise? We need to know not only who the experts are but where they are…
Mostly discussion. Sorry. I’ll try to summarize notes later.