Dave Pollard, former CKO at E&Y, currently VP Knowledge Development at Canadian Institute of Chartered Accountants
History of KM from its beginning in 1994
What KM 1.0 was supposed to solve (1994-2003)
Information flowed through MIS
Information at the front lines was not a great concerns
Information sucked up into the system and presented to management who sent orders back down.
Key ideas of KM 1.0:
"Let's centralized to reduce wasted conversations"
"Let's bring all of the important stuff inside the firewall - intranets/groupware"
"Let's put the marketing stuff on our web site"
KM 1.0 Model
"Know what collection of content just in case..."
People at the front line realized that a) this wasn't the way they shared knowledge, b) they couldn't find what they were looking for, c) it wasn't working for them.
Key finding: information out of context did not lead to knowledge.
People began going to repositories to find who to contact - they would call them.
Trying again: KM 2.0
KM 1.0: Content + Collection
KM 2.0: Context + Connection
Push for personal content management tools - everyone manages their own content, just in time. (Personal KM)
A move from communities of practice to communities of passion. Self-organizing - only join if it gives value to you.
Move from context stripped "Best practices" to "Stories" for knowledge sharing and transmission.
Intranets going away - org boundaries are disappearing. (With exception of protected information.)
The new model of KM 2.0
Connect with the right people
Canvass their information
Make sense of it all
And publish it
Can information professionals do this? (Universities don't teach this.)
The evolving role of Information Professionals
Improving Personal Productivity
- Facilitating personal KM, teaching research skills: Methods, not tools.
- Facilitating conversations
- Facilitating JIT canvassing
- Story teaching/recording
- Environmental scanning
Environmental Scanning: What do we need to know?
(Dave presents a detailed map of models of environmental scanning; good use of 2x2 matrrix to evaluate the risk/opportunity and urgency/importance - worth a look)
Pollard goes on to talk about sensemaking
New & Urgent? --> issue alert
New & Important --> issue briefing
Add guidance material to add meaning
Visualization as a KM 2.0 tool
Looking at how we use visualization tools to represent and add value to information. One map can convey the information of 40 pages.
What Millennial bring to KM
KM 2.0 is about just in time. E-Mail is too slow. They rely on instant messaging to connect with their network.
Who's available to answer my question right now? Leads to information and conversation.
(They don't even look up information on their own hard drive!)
GoogleTalk is a popular tool for this.
KM 2.0 frequently involves setting up a virtual presence.
- Example: e.g. Adobe Connect ($$) or vyew.com (free): - desktop video, simple virtual presence, real-time anywhere 7/24
- Real-time document collaboration with side chats - side chats are powerful in this context - they would be too disruptive in a face-to-face meeting.
Larger than the Boomer Generation
Digital Natives - but that doesn't mean they use groupware
See e-mail as a waste of time
JIT real-time anywhere conversational knowledge exchange
Average 12 jobs in their career
Self directed, self motivated P2P learning
Oral culture, successive proclamation understanding
Will never know their employer's business
Think research is the same as search!
and they will determine what KM 2.0 looks like
Ideas on what may be coming out next in KM
1. Blogs as courseware - works well. (see example)
2. Cultural anthropology - Observe & record behavior and learn from it
3. Simulations & Scenarios
4. Proximity locators
5. Affinity Detectors (e.g. ntag.com)
6. Peer-toPeer sharing of education (and its free!)
7. Content moves to Cyberspace (e.g. Google Docs)
8. Use of Mind Mapping as an organizing tool
9. Mashups (e.g. GoogleMaps)
10. OpenSpace as a problem solving methodology
11. Virtual Worlds for collaboration
(Current slide deck available at: SlideShare.net/davepollard)